Privacy Policy

Last Updated: January 24, 2026

1. Introduction

Infralitix ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website infralitix.co.za or use our services.

By accessing our website or using our services, you consent to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Fill out our contact form (name, email, phone number, company name)
• Subscribe to our newsletter (email address)
• Request a quote or consultation
• Enter into a contract with us for services
• Communicate with us via email, phone, or other channels

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website or source
• Date and time of your visit

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. See our Cookie Policy section below for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide services: Deliver the services you have requested
• To communicate: Respond to your inquiries and provide customer support
• To improve: Analyze website usage to improve our services and user experience
• To market: Send promotional communications (with your consent)
• To comply: Meet legal and regulatory requirements
• To protect: Detect, prevent, and address fraud or security issues

4. Legal Basis for Processing (POPIA)

Under POPIA, we process your personal information based on one or more of the following grounds:

• Consent: You have given us explicit consent to process your data
• Contract: Processing is necessary to fulfill a contract with you
• Legal obligation: We are required by law to process your data
• Legitimate interest: Processing is necessary for our legitimate business interests

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Third parties who help us operate our business (hosting, analytics, email services)
• Legal authorities: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

All third parties are contractually obligated to protect your information and use it only for specified purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically:

• Contact form submissions: 3 years
• Newsletter subscriptions: Until you unsubscribe
• Client records: 7 years (as required by tax law)
• Website analytics: 26 months

8. Your Rights Under POPIA

You have the following rights regarding your personal information:

• Right to access: Request a copy of your personal information
• Right to correction: Request correction of inaccurate information
• Right to deletion: Request deletion of your personal information
• Right to object: Object to processing of your personal information
• Right to restrict: Request restriction of processing
• Right to data portability: Receive your data in a structured format
• Right to withdraw consent: Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

9. Cookie Policy

Our website uses cookies to:

• Essential cookies: Enable basic website functionality
• Analytics cookies: Help us understand how visitors use our site (Google Analytics)
• Marketing cookies: Track advertising effectiveness (if applicable)

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries outside South Africa. We ensure appropriate safeguards are in place to protect your information in compliance with POPIA.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

15. Complaints

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Regulator of South Africa:

• Website: inforegulator.org.za
• Email: complaints.IR@justice.gov.za